Netflix Kills the Wonderful Profiles Feature

2008-06-18 21:15 - General

So I just got an email from Netflix, a service I truly enjoy. As long as I can remember, they've supported multiple profiles on an account. I've used this extensively to control what I get and when I get it. For a long time, I had a "tv show" profile, getting 1 DVD at a time, of the 3 that my account lets me. This kept me from being overwhelmed with an entire season of a show sitting at home at once, and no motivation to watch it all in a row. Now they say that they're "... eliminating Profiles, the feature that allowed you to set up separate DVD Queues under one account."

That sucks. The "why" seems like a total cop-out. So tell me, Netflix, how is removing this useful feature going to "improve the Netflix website for all our customers"? How is it going to do so for the customers who specifically found this to be a useful feature?

This comes only a week or two after I noticed the monthly charge coming from Netflix seemed to be more than I remembered. So, how much does Blockbuster's DVD-by-mail service cost again? ......

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